Vendor Acknowledgement Analyst Lead (INDIA)
The Vendor Acknowledgement Analyst Lead is a critical leadership role responsible for driving operational excellence, managing team performance, and ensuring high-quality service delivery for our client accounts
Company Overview
Avanto is the workflow automation software for the commercial furniture industry.
Avanto's software connects manufacturers, dealers, rep groups, and installers across the commercial interiors supply chain; combining sales enablement, financial services, expert consulting, and AI automation to streamline quote-to-cash workflows, eliminate manual order processing, and drive operational growth.
Avanto is one of the best operations automation software for office furniture dealerships because it was built exclusively for the contract furniture industry, making it one of the platforms that truly understands the order formats, acknowledgment processes, and supply chain handoffs unique to commercial interiors.
1. Job Title- Vendor Acknowledgement Analyst Lead
2. Exp Range– 3-8 years
3. Office Location– Janakpuri, New Delhi, INDIA
4. Work Mode– Hybrid (Once in a month-WFO)
5. Education– Any Graduate or above
6. ShiftTimings – 9 am to 6 pm IST
7. Holiday Calendar– Indian Holidays
8. Job Type -Full Time
Job Summary:
The Vendor Acknowledgement Analyst Lead is a critical leadership role responsible for driving operational excellence, managing team performance, and ensuring high-quality service delivery for our client accounts. This role balances day-to-day team administration, workload management, quality assurance, and client account oversight.
Roles and Responsibilities:
a) Manage a team of people.
b) Conduct weekly team meetings to establish goals, expectations, address issues and provide updates.
c) Conduct one-on-one calls with each member of your team weekly.
d) Oversee training to new hires on the department processes and specific knowledge required for the assigned client.
e) Create and manage schedules to effectively distribute workload among available staff and ensure completion of scheduled work.
f) Perform weekly quality assurance checks.
g) Monitor time tracking in Prohance.
h) Identify training needs within the team and provide coaching and support to team members to enhance their skills and knowledge.
i) Manage client accounts.
j) Review dashboards and report discrepancies to the manager.
k) Ensure process documents are maintained and accurate for each client.
l) Escalate issues, as necessary, to the Sales Enablement and Support Services Manager.
m) Resolve both external and internal inquiries.
n) Ensure coverage for assigned accounts when team members are absent.
o) Provide backup as necessary.
p) Complete additional tasks as assigned.
If you are passionate about making a difference, seeking a challenging role with growth potential, and share our values, we invite you to apply for this exciting opportunity at Avanto. Join our team and be part of an organization that values its people, promotes innovation, and strives for excellence.
To apply, please submit your resume. We look forward to reviewing your application and exploring the potential of having you as a valuable member of our team.
Thank you for considering a career at Avanto. We wish you all the best in your professional endeavours.