Enough is enough with substandard office furniture dealer business software!

Enough is enough with substandard office furniture dealer business software!

It seems like a lifetime or two ago now but back before the pandemic, the office furniture industry was all about collaboration.

On the product side, the focus was on features and office design that would support greater collaboration among end users, while within the industry itself, there was a lively debate, backed up by a fair amount of development work, about ways to help the various elements of the supply chain work better together and reduce redundancy and manual intervention in routine processes.

On the product side of course, the pandemic brought a huge shift in emphasis, moving the focus away from collaboration and towards what became literally a life-saving effort to provide safe working environments.

Even with that shift, however, the importance of increased collaboration within the industry itself has not diminished. If anything, it’s become even more important as a vastly different business environment has made it more critical than ever, up and down the distribution system, to take advantage of every opportunity to reduce operating costs.

Unfortunately, when you look at some of the tools dealers today are working with to try and do all that, the situation is just shameful!

Like it or not, the ugly truth is that too many dealers are trying to run their businesses with software that may have been just fine when they first saw the light of day twenty or even thirty years ago but those days are long gone and the industry is exponentially more complex and end users are far more demanding.

At a time when our industry is crying out for greater collaboration, those programs are designed and marketed to actively discourage collaboration, with technology providers even going so far as to threaten dealers if they go beyond their own carefully constructed software silos.

We know of at least one dealer, in the Pacific Northwest, whose main technology provider told them he would not let them use his software any more if they persisted in trying to bolt on additional functionality from a third-party source that was intended to sit on top of their primary business software.

Putting it bluntly, that’s outrageous and there’s no reason in the world why any dealer should accept it. The relationship between a technology provider and a dealer is one of partnership, not servant and master and both parties need to recognize that.

Dealers also need to recognize that the advantage in the equation is not all on one side either. Dealers have worked together in the past to strengthen the dealer community as a whole—witness OFDA, WorkPlace Furnishings and INDEAL today—and there’s no reason why they can’t work together again to do the same thing now.

If you allow a vendor to decide what you can and cannot do and accept the limitations they want to impose on you, then you’re only taking what is already a very bad situation and making it even worse. Your customers wouldn’t take that from any of their suppliers and neither should you!

And if your current technology vendor isn’t giving you the tools you need to run your business the way you want to in 2021 and beyond and, indeed, if they’re more obstacle than facilitator for that, you owe it to yourself, the people who work for you and to your customers to go out and find someone who can before things get even worse!

Contact Avanto

We work with many different industries, helping them navigate the digital transformation process. Reach out to us and see how Avanto can save your company time and money.

Testimonials

See what our otherclients have to say about Avanto

World Class Service

With Avanto’s industry expertise, back office processing experts and automation solutions we have dramatically reduced the time, effort and cost of processing the numerous transactions required to deliver world class service to our clients.

Mehmet Bakkaloglu, MSAT

CFO, Khameleon User

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2020-07-13T15:33:02+00:00

Mehmet Bakkaloglu, MSAT

CFO, Khameleon User

With Avanto’s industry expertise, back office processing experts and automation solutions we have dramatically reduced the time, effort and cost of processing the numerous transactions required to deliver world class service to our clients.

Responsive & Understanding

They are responsive, very understanding of our processes, and willing to work through the new invoice issues as they arise.

Jill Carlson, Senior Business Systems Analysis

Atmosphere Commercial Interiors

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2020-07-13T15:46:18+00:00

Jill Carlson, Senior Business Systems Analysis

Atmosphere Commercial Interiors

They are responsive, very understanding of our processes, and willing to work through the new invoice issues as they arise.

Successful Implementation & Programming

Avanto successfully helped Atmosphere Commercial Interiors by implementing and programming the software to process our vendor invoices. Contract furniture vendor invoices are complex with all the rules needed for freight, Tariff, tax, etc. Matt & Dan were able to work through all complex issues and provide a complete accurate product.

Atmosphere – Steelcase Dealership

Hedberg

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2020-07-13T15:43:56+00:00

Atmosphere – Steelcase Dealership

Hedberg

Avanto successfully helped Atmosphere Commercial Interiors by implementing and programming the software to process our vendor invoices. Contract furniture vendor invoices are complex with all the rules needed for freight, Tariff, tax, etc. Matt & Dan were able to work through all complex issues and provide a complete accurate product.

A True Partner

Avanto has been a true partner by every definition of the word to Pivot since the outset of doing business with them two years ago. Avanto’s deep understanding of the subtle nuances associated with running a successful furniture dealership combined with Avanto’s connections with automation industry leaders brings a competitive edge to their solutions offering unmatched by any RPA vendor in the marketplace.

Pivot – Herman Miller Dealership

D365

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2020-07-13T15:29:38+00:00

Pivot – Herman Miller Dealership

D365

Avanto has been a true partner by every definition of the word to Pivot since the outset of doing business with them two years ago. Avanto’s deep understanding of the subtle nuances associated with running a successful furniture dealership combined with Avanto’s connections with automation industry leaders brings a competitive edge to their solutions offering unmatched by any RPA vendor in the marketplace.
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